Terms & Conditions
Deposit/Booking Fee and Balance Payments
A 50% deposit is required at time of booking. This will guarantee your booking with Matt. Bookings must be paid in full in cash, cheque or card payment on the day that Matt attends your event.
Full payment is only required if you are fully satisfied with the service Matt has provided. If you have any issues at all please speak to Matt so a resolution can be sought.
Booking Emergency
If you have an emergency regarding your booking please call 07740270743
Booking Confirmations
All booking confirmations must be checked in full by the client, please check all the details, especially the date of the party, the start and finish time, the party address and your contact number
Matt’s Magic will not be held accountable for any mistakes that go unnoticed on your booking confirmation or your party invitation.
Cancellation Policy
Due to the cost of booking you in and expenses paid to prepare your event – deposits are usually non-refundable. If you cancel your booking for any reason you may lose your deposit. If Matt is forced to cancel your event due to external events beyond his control, he will offer to re-book you in within one year from the date of your original booking and your existing deposit will be carried over. However, Matt can discuss this further with you depending on the circumstances in which cancellation has taken place.
If you cancel with more than 7 days notice:
If you need to postpone a booking with more than 7 days notice, Matt can re-book you in within 12 months of the date of your party, we will carry over your existing deposit to use towards the deposit of your new booking made. You must confirm this by sending an email to [email protected] or calling 07740270743
If you cancel with less than 7 days notice:
If you cancel a booking with less than 7 days notice you may forfeit your booking deposit.
If you cancel with less than 24 hours notice:
If you cancel a booking with less than 24 hours notice you will forfeit your booking deposit
To cancel or postpone your party please send an email to [email protected] or call 07740270743
Safety, Outside bookings, Parking and Access To Party Venue
You must ensure that a responsible adult is present at all times for Matt’s Magic performance. Matt’s Magic will not be held responsible for any accidents that occur, at an event, for which why are not liable; i.e. do not involve our Matt or his equipment
You must inform Matt in advance if access to the venue is difficult. You must also inform him of any parking restrictions, car park charges or similar issues, or whether he is required to lift equipment upstairs. Circumstances, such as the aforementioned, may result in a delayed start if he cannot get to the venue with ease.
Car parking costs must be covered by the client or party organiser. Your entertainer will hand you a receipt for the parking or congestion charge.
Outside bookings are possible if agreed in advance. Appropriate coverings, such as a gazebo or marquee must be provided at the expense of and by the client, this is to protect the entertainer’s equipment from sun damage or any sudden rain showers that may occur.
Changes to Your Booking
Any changes to a booking must be requested by email or contact Matt via phone call. Acceptance of change will be made by return email to [email protected]
To contact Matt by phone please ring 07740270743
Entertainer DBS
Matt has signed a disclaimer to confirm that he has a DBS certificate in place. A copy of this certificate can be requested once you have booked and scheduled Matt for your chosen date and time.
Matt is covered with Public Liability Insurance. Details of this can also be accessed on request.
Complaints:
We hope that all Matt’s Magic’s clients are 100% satisfied with his entertainment, however, we understand that issues beyond his control can happen from time to time.
Once the full payment of cash, cheque or card payment has been handed to your entertainer we are unable to request any refund from this payment, full-payment is only required if you are fully satisfied with the service that Matt has provided.
If you would like to make a complaint please email Matt first so he can attempt to resolve the issue first. Matt can be emailed at [email protected]
Matt will respond to acknowledge receipt of your complaint within 24 hours Mon-Fri, we will respond to your complaint in full within 14 working days.